Ground Floor – Albert Mill
34 Newhey Road, Milnrow
Lancashire, OL16 4EG

We are open to view our products by appointment only.


If you cannot find the information you require in the frequently asked questions below then feel free to contact us using the form on the right or by using any of the options below:



Telephone: 01706 248624

Monday to Thursday: 9:30am to 5:00pm
Friday: 9:30am to 2:00pm
Weekends & Bank Holidays: Closed is part of the Benjamin James Ltd group



Do you have a showroom I can visit?

We don’t have a showroom with full displays unfortunately. We do this to keep our overheads down so we can sell our products at the low prices we do. However, you are more than welcome to visit our warehouse/factory to see the quality of our products and have a chat! We have the full range of all our products available for you to see but you must make an appointment before visiting.

Do you offer a free design service?

Unfortunately we just do not have the time to offer a free design service to everyone. If however you are struggling to navigate around the site, or find what you require, we offer a free quotation service where we will price up any lists of items/plans that you send us.

Can I collect my order from you directly?

Yes. You are more than welcome to come and collect directly from us. Orders for collection will need to be placed over the phone.

Are my payments processed securely?

All payments taken via this website or over the phone are processed using secure methods:
– Card Payments: We have an SSL security certificate on our checkout which encrypts all of your private information so no-one can see it – Not even ourselves. We are regularly checked for compliance to make sure we conduct payments securely.
– Paypal: If you would prefer, payment can be made by using your paypal account for extra peace of mind.

How long will it take for my order to arrive?

Lead times are stated on each individual product page, but in general:

-Stocked items are shipped within 2 working days via 48hr courier, so please allow 4 working days after date of order.
-Made to order items are shipped in 7-9 working days via 48hr courier, so please allow 9-11 working days after date of order.

We fulfil these lead times in 99% of cases, but please be aware, problems do occasionally occur, more so with made to order items, so please do not book any fitters until your goods are received. If there are any issues we will notify you immediately.

How much does delivery cost?

£7.99 for orders under £150
£14.99 for orders £150 to £375
FREE for orders over £375

Can I return my purchase if I change my mind?

-Stocked Items:
Stocked items can be returned within 14 days of purchase with prior authorisation from ourselves. You will received a full refund minus postage costs.
(NOTE: Stocked doors that have been drilled for hinge holes cannot be returned as these are classed as made to order)

-Made to Order Items:
Unfortunately made to order items cannot be returned. Once you have placed your order, there is a 24hr window before items will go into production where you can cancel.

What is your returns policy for faulty / damaged goods?

In the unlikely situation that your goods are faulty or arrive damaged, replacements will be sent free of charge as soon as possible. For faulty items we will need details and photographic evidence and for damaged items photographic evidence will also need to be provided and if the item was damaged in transit then the item must have been signed for as damaged upon receipt.