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AMAZING CUSTOMER SERVICE
One of the most overlooked areas when selling Kitchen and Bedroom components is the customer service. We like to go that extra mile. All of our team have extensive experience in both manufacture and fitting of Kitchens and Bedrooms. We offer:
- Product Advice – Wether it be pre or post sale, our staff are always on hand to help you with choosing the right product. We are more than happy to look at your plans and pictures to help you make the right decision.
- Face to Face Meetings – If you are local, you are welcome to make an appointment to come down and see all of our products and have a chat to discuss your needs.
- Quick Email Response Times – Enquiries relating to orders already placed are generally responded to within the hour (during business hours). New enquiries for quotations and pricing will receive a response within 24hrs.
- Informed Every Step of the Way – Once an order is placed you will receive an estimate lead time, and then once despatched you will receive notification along with tracking information..
- Missed Items on Orders – If an order comes through that we feel has an item missing that you need, we will contact you to make sure you are not having to re-order at a later date and pay postage again! For example, you may have ordered a complete kitchen but not put any plinths on!.. Or maybe a corner unit but no corner post..
If you need anything at all, we are available by telephone during our opening hours found on our contact us page..
DEDICATION TO QUALITY
All of the products we manufacture or stock are of the best quality in their category. We are continually researching what is available in the Kitchen and Bedroom market, and looking at the best technologies and manufacturing techniques. We feel that on this website, we have put together a truly superb range… and just to name a few:
- Sprayed & Lacquered Doors: We import doors from Italy with extra coats of lacquer and extra attention to detail for a beautiful flawless smooth finish.
- Gloss Acrylic Doors: Made from the highest quality acrylic, and edged on one of the largest machines in the UK for a perfect finish with robotic technology for a near invisible glue line.
- Vinyl Wrap Doors: Thicker quality vinyl pressed on a state of the art machine, for a superb wrap – Guaranteed to last for many years longer than most vinyl doors currently available.
- German Quality Mechanisms: Drawer runners & Hinges made with much more durable materials and construction techniques – Complete with lifetime guarantees.
- Flat Pack Cabinets: Click Together cabinets giving stronger joints than traditional techniques, complete with thicker front edging for extra durability.
The list goes on and on!.. Please see our individual product pages for information on their quality and comparisons to other products on the market.
EXCELLENT VALUE FOR MONEY
Even though our products are right at the top of the scale when it comes to quality, our prices are not at the top. Many retail outlets and chains, as well as some online retailers put huge mark ups on their products. The reason for this is to either cover the cost of their sales team and other overheads such as showrooms, delivery vehicles, carrying large amounts of stock etc.. or to convince the customer psychologically that their product must be the best available due to its high cost. We keep our prices low in many ways:
- Low Overheads – No Showrooms. No Sales Staff. No Vehicles.. Just one warehouse/manufacturing facility with a highly experienced and knowledgeable team.
- Made to Order Products – Over 70% of our products are made to order. This means less warehouse space with no money tied up in stock… Not to mention higher quality control with less chance of damages and deterioration in storage!
- One Courier – One courier for all our shipments means we have no expenses at all for a delivery fleet and drivers. We have negotiated extra low cost delivery with our courier due to the thousands of items we send. It makes sense to pay someone who is already out on the road delivering everyday!
We are confident that you will not get the same quality products as ours for any less. We do our best to keep our prices as low as possible. If you are local, then please feel free to come and see our products first hand to see how truly stunning they are…